Confidential patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care. Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit.

Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and is anonymised before disclosure.

Confidential and identifiable patient information will not be disclosed without explicit consent, unless;

In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose. All individuals with access to your data have a professional and/or contractual duty of confidentiality.

If you are concerned about any of the ways in which your confidential data may be shared or the accuracy of the information we keep, further information is available from the Kay Warne, Data Manager or the practice managers. You are entitled to register an objection, which will be respected if this is possible.

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow medical advice given.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the refusal.

Complaints Procedure

This practice follows the NHS complaints procedure when dealing with complaints.  A copy of our practice complaints procedure is available at reception or download a leaflet and form by following the link below.  You may also comment on the service directly to Natalie Hooper or Deborah Humphries, practice managers, who will follow up any concerns appropriately.