Appointments

All consultations are by appointment. We offer an online and automated telephone booking service.  To register for this service please email or telephone the surgery.

Please remember that an appointment is for 10 minutes for ONE PERSON ONLY. A separate appointment should be made for each patient attending.

To help the doctors keep to time, If you have more than one health issue to discuss, please talk to the receptionist about booking a double appointment.

If you are unable to keep your appointment please inform us as soon as possible.

Appointment Options

Urgent Appointments

In view of the rising demand for urgent appointments, the surgery operates a duty team system.  If we are unable to offer you a suitable routine or acute appointment and you require urgent medical advice or consultation, the receptionist will ask you for a brief outline of your symptoms and a contact number.  Full details of how this service works can be viewed on the Duty Team/Triage page.

Telephone Advice

Urgent telephone advice will be given either by the duty nurse or duty doctor. You may be asked the nature of the problem and for your telephone number so that we can call you back.

We also offer telephone consultations with your usual doctor and these can be booked in advance as for routine consultations.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Duty Team System

Due to rising demand for urgent appointments, the surgery has changed from a triage nurse to a duty team system.  The duty team consists of a practice nurse and doctor.  If your medical condition cannot wait for a routine or acute appointment, your name will be logged onto the duty team call back list.  You should not expect to be go onto the call back list unless your medical condition is of acute onset and you are not able to attend work/college/school due to the nature of your illness/medical condition.

Our medical receptionists are fully trained. We do not expect you to give intimate details however some outline of your condition will ensure clinical priority is given to conditions requiring  immediate intervention.  

Before you are listed for call back, you will be asked for a contact telephone number. We are unable to give you a time as calls may alter due to clinical priority.  Should you miss the call, a message will be left for you to ring back.  You must be available to attend the surgery for a consultation that morning or afternoon, should the doctor or nurse consider it appropriate.  

If you are not willing to attend or consider your condition can wait for a more convenient day, we respectfully request that you book a routine or acute appointment. 

Please make it clear to the receptionist if you require urgent telephone advice only.